Right of withdrawal

WITHDRAWAL FOR WHOLESALE ORDERS:

Every customer purchasing on www.stockfirmati.com is entitled to withdraw only if subscribed to the dropshipping service or if the products do not match the description or have defects. Since we are a wholesale business open only to VAT holders, we do not offer size exchanges.
In case of a return request for a non-compliant product, please send an email to assistenza@stockfirmati.com, specifying the product code on the label, the order number, and the reason for the return. Our customer service will process the request and contact you to manage it.
Canceled Orders: In case of a canceled order, Borelli store will refund, withholding 10% of the order value for management and product reconditioning.

WITHDRAWAL FOR DROPSHIPPING ORDERS:

Customers subscribed to the DROPSHIPPING service have the right of withdrawal, allowing them to return a purchased product they are no longer interested in.

Stockfirmati offers the opportunity to return the item through the return procedure directly from the user panel in a few clicks. Simply access your order history, select the order for which you wish to withdraw, and follow the procedure in a few clicks. If you choose this option, we will send you a return receipt confirmation by email.
The return shipment is at the customer’s expense, who must send the products back to the following address:

Borelli Store srl
Via dei marmorari, 94 - 41057 Spilamberto (MO)

Once the product has returned to our warehouses, Stockfirmati will issue a refund via a non-expiring credit to be used on www.stockfirmati.com for future orders.

Based on the monthly turnover and return percentage, a sum will be withheld from the refund for product reconditioning and warehouse management.

Return Table:

Monthly return less than 7% = 10% refund withholding
Monthly return between 7.1% and 10% = 15% refund withholding
Monthly return between 10% and 15% = 20% refund withholding
Monthly return between 15% and 20% = 25% refund withholding
Monthly return between 20% and 30% = 30% refund withholding
Monthly return over 30% = 50% refund withholding

The withdrawal can be exercised within 30 days of receipt of the goods.

If you encounter difficulties, you can write to assistenza@stockfirmati.com and receive instructions to complete the return.

Exclusion of withdrawal:

The right of withdrawal described above does not apply in the following cases:

a) service contracts after the full provision of the service if execution has begun with the consumer's express agreement and acceptance of the loss of the right of withdrawal following full execution;

b) the supply of goods or services whose price is linked to financial market fluctuations beyond the professional's control that may occur during the withdrawal period;

c) the supply of custom-made or clearly personalized goods;

d) the supply of goods that are likely to deteriorate or expire rapidly;

e) the supply of sealed goods that are not suitable for return for hygiene or health protection reasons and were opened after delivery;

f) the supply of goods which, after delivery, are inseparably mixed with other goods;

g) the supply of alcoholic beverages, the price of which was agreed upon at the time of concluding the sales contract, and whose delivery can only occur after thirty days and whose actual value depends on market fluctuations;

h) contracts where the consumer has specifically requested a visit from the professional for urgent repair or maintenance work. If, during such a visit, the professional provides services other than those specifically requested or supplies goods other than spare parts necessary for maintenance or repairs, the right of withdrawal applies to those additional services or goods;

i) the supply of sealed audio or video recordings or sealed computer software that have been opened after delivery;

l) the supply of newspapers, periodicals, and magazines, except for subscription contracts for the supply of such publications;

m) after the third return request within 12 months, the customer must bear the shipping costs;

n) the provision of accommodation for non-residential purposes, the transport of goods, car rental services, catering services, or leisure activity services where the contract specifies a specific date or period of execution;

o) the provision of digital content on a non-material medium if execution has begun with the consumer’s express agreement and acceptance that they would lose the right of withdrawal.